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| HOME > Return Policy |
All claims must be filed within 30 days of the invoice date. All returns must be authorized. All defective items will be replaced or exchanged. Claimed items must carry their original condition. Returns on non-defective items are subject to a 15% restocking fee. Special order, Sale, or Clearance items cannot be returned. No refund or resending will be given for the loss or missing items are caused by wrong shipping information or un-detailed address provided.
Items can be exchanged for the same item in a different color, stone, or size. Exchanged items must be current (within 15 days of invoice) with original packaging or they will be refused. All exchanged items must have the following information in order to be processed:
1. Account number clearly stated.
2. Goods including all original packaging in original, unused condition.
3. Order # or invoice # must be clearly stated.
3. Goods need to be packed individually, and include the original code clearly marked on the packets.
4. Exchanges should be mailed to the attention: "Exchange".
Failure to comply with any of the above may result in a 10% restocking fee. Previous discounts that do not apply after the exchange will be debited. Special orders or items made to your specification are not exchangeable. No refund or resending will be given for the loss or missing items are caused by wrong shipping information or un-detailed address provided.
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